Privacy Policy

Last updated: 12 March 2026 | Manna Down Under | mannadownunder.com

Manna Down Under is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are Mun Yee Chin, trading as Manna Down Under (ABN: 95 839 226 305), is the entity responsible for the personal information collected through this website and related services. We are based in Queensland, Australia. Privacy enquiries: hello@mannadownunder.com

2. What Personal Information We Collect We collect only the personal information necessary to provide our services. This may include:

  • Identity information: Your first name and last name

  • Contact information: Email address

  • Payment information: Credit or debit card details (processed and stored securely by Stripe — we do not store card details ourselves)

  • Session information: Notes and information you share during coaching sessions

  • Communications: Emails and messages you send us

  • Usage data: How you interact with this website (via Squarespace analytics)

  • Marketing preferences: Whether you have consented to receive our newsletter

We do not collect sensitive information (such as health records, racial or ethnic origin, political opinions, or financial account details beyond payment processing).

3. How We Collect Your Information We collect personal information through:

  • Newsletter subscription forms on this website

  • Purchase and checkout forms

  • Coaching session booking forms (via Calendly)

  • Direct email communications with us

  • Squarespace website analytics (anonymised data about site visits)

  • Facebook Group membership (subject to Facebook's own privacy policy)

4. Why We Collect Your Information & How We Use It We collect and use your personal information for the following purposes:

  • To deliver services: To provide coaching sessions, deliver course access, and send digital product downloads

  • To process payments: To fulfil purchases securely via Stripe

  • To communicate with you: To send booking confirmations, purchase receipts, course updates, and respond to enquiries

  • To send marketing communications: To send The Manna Letters newsletter and promotional content — only where you have subscribed and consented

  • To improve our services: To understand how our website is used and how our services can be improved

  • To comply with legal obligations: To meet our obligations under Australian law

We will not use your personal information for any purpose incompatible with the purpose for which it was collected, unless we have your consent or are required to do so by law.

5. Marketing Communications We will only send you marketing emails if you have explicitly subscribed to The Manna Letters or consented to receive marketing from us. Every marketing email we send includes an unsubscribe link. You can opt out at any time by clicking "Unsubscribe" in any email, or by emailing us at hello@mannadownunder.com. We comply with the Spam Act 2003 (Cth) in all our email marketing practices.

6. Disclosure of Your Information We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

  • Stripe: For secure payment processing. See stripe.com/privacy.

  • Squarespace: Our website and e-commerce platform. See squarespace.com/privacy.

  • Calendly: Our booking system. See calendly.com/privacy.

  • Mailchimp / Email platform: For newsletter delivery. See mailchimp.com/privacy.

  • Zoom: For delivering online coaching sessions. See zoom.us/privacy.

  • Legal authorities: Where required by law, court order, or government authority.

All third-party service providers are required to handle your information in accordance with applicable privacy laws.

7. International Transfers Some of our third-party service providers are based outside Australia (including in the United States). By using our services, you consent to your personal information being transferred to and stored in these countries. We take reasonable steps to ensure that any overseas providers handle your data in accordance with the Australian Privacy Principles.

8. Data Security We take the security of your personal information seriously. We implement reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. These include:

  • SSL encryption on this website (HTTPS)

  • Secure payment processing via Stripe (PCI DSS compliant)

  • Password-protected accounts with our service providers

  • Limiting access to personal information to only those who need it to operate our business

However, no internet transmission is completely secure. While we do our best to protect your information, we cannot guarantee the security of information transmitted to or from our website.

9. Data Retention We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

  • Purchase records are retained for 7 years (Australian tax law requirement)

  • Newsletter subscriber data is retained until you unsubscribe

  • Coaching session notes are retained for 2 years

  • You may request deletion of your personal data at any time (subject to legal retention obligations)

10. Cookies & Analytics This website uses cookies and similar tracking technologies through Squarespace's analytics tools. Cookies help us understand how visitors use our site so we can improve it. You can disable cookies in your browser settings, though this may affect some website functionality. We do not currently run targeted advertising. If we commence advertising on Facebook or Google in future, we will update this policy and add a cookie consent mechanism to our website.

11. Your Rights Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information (subject to legal requirements)

  • Withdraw consent to marketing at any time

  • Lodge a complaint about our privacy practices

To exercise any of these rights, please contact us at hello@mannadownunder.com. We will respond to all requests within 30 days.

12. Complaints If you believe we have mishandled your personal information, please contact us first at hello@mannadownunder.com. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

13. Children's Privacy Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

14. Changes to This Policy We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

15. Contact Manna Down Under Privacy Officer: Mun Yee Chin Email: hello@mannadownunder.com Queensland, Australia